27 May 2016

Windows 10 - the saga continues

You may have seen the previous post about preventing the Windows 10 upgrade but here I'm going to tell the saga of a couple of machines which were actually upgraded.

Case #1

This was a PC which just would not run at all after the upgrade.

I made a recovery USB stick via the advice from Microsoft , plugged this in and restarted the PC.

Note: to boot from USB you may need to change the BIOS settings. This is rather tekky and I won't go into details here. Use this search for assistance : https://www.google.co.uk/webhp?ie=UTF-8#q=bios%20change%20boot%20order or grab a passing geek.

Once booted up, I followed the Troubleshooting then Advanced Options then Start-Up Repair.

This latter claimed that it could not find anything to repair.

Feeling not too hopeful I allowed the PC to restart. To my surprise Windows 10 now started up. Evidently the process had nudged something into place.

(Obviously if a Repair solution is offered then accept it and follow instructions).

The computer was rather ponderous but I was, however, able to revert to Windows 7 thus:

Press the Start/Windows key :

then choose Settings - Update and Security - Recovery....

....and then you'll see an option to Revert to Windows 7. Click the button and follow instructions. Takes less than an hour. After that see preventing the Windows 10 upgrade to prevent a recurrence.

Case #2

A laptop which would not go beyond the login stage after upgrade. This problem applied to the main user account. There was a second account which would log in OK. I tried to use the Revert to Windows 7 process above but was not offered the option because the account was not an Admin one.

To try and resolve this, I went to the Control Panel (Start-X is the quick way) and changed the user to Admin (I used the password from the main account for this). 

After that I tried Settings again but the Update and Recovery option wasn't working (it just cleared the screen).

Next step was to book in Safe Mode. This is done by Start - Power then holding down the shift key when clicking Restart.

When the laptop restarted the 'Safe' menu appeared. I selected "4" (safe mode) and let the computer carry on. 

After logging on this I was able to revert to 7 per the procedure above,

It's always a good idea to have more than one account on your computer anyway. 

If you do find that Win10 is stuck and there is another user account then try that one as it may well work and allow you to revert.




23 May 2016

Windows 10 - URGENT for users of Windows 7 or 8.

As many will know, Microsoft are nagging users of Windows 7 and 8 to upgrade to Windows 10.

Windows 10 was launched, in 2014 and is actually a decent system. It has a 7 'feel' but with some of the better features of 8.

Microsoft offer a free conversion until July 2016.

During 2014 there were a number of problems when upgrading to 10. Fortunately these could be resolved by using a built in tool to revert back to 7 or 8.

In 2015 many of the problems disappeared but something else happened. A pop up appeared warning of an impending automatic update to Windows 10. If not attended to, then ones computer would try upgrade without ones consent!

This was especially problem for people who habitually leave their PC on overnight. The warning would come up, go unheeded, and next morning Windows 10 would be in place!

Until recently, no problem. If the upgrade caused problems then it could be reversed.

This week though, a couple of upgrades have left the computer completely unusable! For this reason I suggest that upgrading to 10 be postponed.

TAKE ACTION!

There is a tool which can prevent, temporarily or permanently, the automatic upgrade to Windows 10.

Go to: www.a222.co.uk/never10.exe - this will download a little program to your computer. It is called Never10.

Run this program, click "Disable Win10 Upgrade", exit and restart your computer.

This should prevent any unsolicited upgrades.  

(I add this caveat in case Microsoft make changes to the automatic upgrade procedure).

The process is reversible if an upgrade to 10 is required in the future.

Never10 may prompt you to install a new version of Windows Update. If it does then go along with whatever it suggests then run Never10 again afterwards.

A further post will be issued once more information is forthcoming.

EXISTING WINDOWS 10 USERS

If you've already been upgraded then you do not need to take any action.

XP and VISTA

Windows XP or Vista uses are not affected - but may face greater problems! Please contact A222 if you are still using these systems.





13 May 2016

Windows 10 installation - update hangs

During an upgrade to Windows 10 the process hung at the "Checking for updates" stage.

This is quite a common problem, here is how I got around it.

Once process has hung:

Do Start - All Programs - Accessories.

Right click on Command Prompt

Select "Run as Administrator".

When prompt appears, type

net stop wuauserv

then

net start wuauserv

The update should then proceed. Hopefully.