10 October 2017

Office 2016/365 "has run into an error that is preventing it from working correctly".

This can afflict newly installed systems.

Check that the installation has been registered with the relevant account. Sometimes Office is slow to do this.

Run the proffered Repair.

Go to File - Account.

Check whether registered. If not then the Registration request should pop up.

Failing this, try running an Update (from the same page)

Finally, reinstall Office and try these steps again.

27 September 2017

iTunes - cannot locate CD configuration folder

A problem first reported in 2004!

Quick fix is to search for a folder called "CD Configuration" then copy it into c:\program files\itunes or c:\program files (x86)\itunes .

This assumes that you can find the missing folder. At present I have no data on how to fix if not present.

Windows Default Programs

To assign a program to a particular file type proceed as follows.

Windows 7.

Right click the file.
If there is an 'Choose default...' option then take this.
You will see a list of candidates.
(If the one you need it not there then see below.)
Make sure that the "Always Use..." box is ticked.
Click on the desired program.
All done.

Windows 10.

Right click the file.
If there is an 'Open With' option then take this.
You will see an initial list of candidates.
If the one you want is not there, then click "View More Apps..."
Make sure that the "Always Use..." box is ticked.
Click on the desired program.
All done.

Can't see the program?

Options are:

OPEN MANUALLY

Open the required program, select File-Open, browse to and open the file. Close it an repeat the process above. The program should now be on the candidate list.

BROWSE FOR PROGRAM

For Win 7 there is a Browse button, for Win 10, a "Look..on this PC". This can be used to find the executable but this is rather geeky. You'll need information about where the program is located, possibly from the vendor's website.

LOAD FROM STORE

For Win 10, if you don't have the program there might be a Microsoft program. Use the "Look..in store" to search. You might have to pay for whatever it is.

WINDOWS 8?

Probably the same as 10.


28 July 2017

iTunes - some songs demand computer authorisation

Where iTunes is generally OK but some songs when played demand that computer be authorised, proceed thus:


  1. Make sure you are signed in with the same account used for the original purchase
  2. Delete song from Library using Remove Download
  3. Go to Store
  4. Click Purchased from the bottom navigation bar under Features
  5. Choose the Not In Library option
  6. If necessary, search for the songs but there should be a list right there
  7. Once you’ve located the music you are looking for, tap the download button (If you want to download all songs from an album that you’ve purchased, click on the button to switch to the “Album” view.)
All should now be well.


iTunes installer problem

You may encounter a problem installing iTunes where already installed.

Right at the end it comes up with a configuration error and announces no changes made.

REMEDY

Close down iTunes
Start Task Manager
End iTunesHelper
Check no iTunes processes running (you can leave the iPod service).

Attempt the installation again.

If it repeats some stages then do not worry.

25 January 2017

ESET licencing and set up.

If you've been running a Trial version of ESET this how to complete the set up.

LICENSING

Locate the ESET icon in the tray (bottom right) and double click.

Click Active Full Product

Enter or paste the product key and click Activate

SCHEDULING A WEEKLY SCAN

ESET does not actually automatically schedule a regular scan for viruses. To effect this:

Open ESET as above.

Select Tools

Look for a tool called Scheduler. If none is present then click More Tools

Select Scheduler then Add Task and enter data as follows:

Task name : weekly
Task type : On demand computer scan
Enabled : (tick)

Press Next then:

Schedule task to run: Weekly
Skip task when running on battery power: (tick)

Press Next then:

Time of task execution: A time when computer is going to be quiet. 03:00:00 is recommended. If the computer is not turned on the scan will run when it is turned on again.

Run the task on the following days: Choose a day to suit.

Press Next then:

If task is skipped the next run should occur: as soon as possible.

Press Next then:

Tick the box "This PC"

The OK.

Your weekly scan is now set up.